This only effects customers shipping to addresses outside of Melbourne.

Short Answer and Solution:

Depending on which items are in your cart, 3-4 items likely exceeds a 20kg weight limit. This creates an error at checkout which incorrectly states that shipping isn't available to the delivery address.

To solve this, orders may need to be split so that you only have 2 or 3 items in your cart. Unfortunately, this may mean if you're ordering more than 2 or 3 items, you will have to make multiple orders.

Long Answer:

Unfortunately, our platform and it's built-in checkout isn't able to recognise that each item is an individual parcel. Meanwhile, Australia Post has a limit of 20kg for a parcel. Since most of our products weight about 7-8kg each, that limit is reached once 2-3 items are added to your cart.

Once that limit is reached, an error will be shown at checkout stating "Shipping not available" and blaming it on the delivery address. This is not true.

The real reason is the weight limit being reached, and at present, the only solution is to split your orders and limit carts to 2 or 3 items dependent on what items are in the cart.

Short Answer and Solution:

The issue is due to the weight of your order, not your delivery address.

Try splitting your order so that you only have 2 or 3 items in your cart. Unfortunately, this might mean if you're ordering more than 2 or 3 items, you will have to make multiple orders.

Long Answer:

Our platform's checkout isn't able to recognise that each item is it's own separate parcel. Meanwhile, Australia Post has a 20kg weight limit for a parcel. Most of our products weigh at least 7-8kg, meaning the limit is reached by only having 2 or 3 items in a basket.

As a result of hitting the weight limit, an automatic error message will be displayed and prevent the cart from being checked out. This message incorrectly states that the issue is due to your delivery address.

Currently, the only solution to this issue is to bring the cart back under the 20kg weight limit by reducing the number of items in the cart.

While we understand the friction caused by such an issue, we ask for your understanding as we look to find a solution to this complicated issue.

We aren't in control of the price of shipping. Shipping prices are controlled by Australia Post based on weight, distance and the how frequently they deliver to the area.

We exclusively use Australia Post to ensure peace of mind and the best possible customer experience when it comes to receiving online deliveries. We don't work with other providers who may offer cheaper shipping rates because we know the chance increases significantly for breakages, lost orders and poor service.

Another factor is scale. Many large businesses with an online presence are able to secure better shipping rates through large corporate accounts, have lower costs from large facilities, and a prominence in major retailers. All which allows them to engage in loss leading exercises such as free shipping across the country. Being based in Tasmania, we lack the scale that comes from a large local market and have to bear additional costs to cross Bass Strait, before we can pay for each item's final shipping costs to customers.

However, our pricing model takes into account the customer's extra shipping fee. And while we understand the shipping fee alone can sometimes be a significant number, when the total cost of an order is divided across the number of bottles, we believe the price is still competitive and similar to prices you would find in a retail environment, while also accounting for the extra value added from a direct-to-door delivery service.

The Tasmanian Drinks Company is primarily designed to be an online store that services consumers directly.

However, if you are in need of large order, or would like to explore Wholesale Pricing, feel free to contact us. We'll be happy to have a conversation and see how we can help.